Refund Policy of StonePromenade
Last updated: April 1, 2023
Thank you for shopping at StonePromenade, located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. If you are not entirely satisfied with your purchase, we're here to help. This policy explains when and how you can return an item you purchased from stonepromenade.site, and how we issue refunds.
Return Conditions
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Your item needs to have the receipt or proof of purchase (such as order number or transaction details).
- Perishable goods such as food cannot be returned. However, we offer credits or replacements for products that do not meet quality expectations upon delivery.
Non-returnable Items
Certain types of items are not eligible for returns, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Bottled beverages, such as juices or lemonades
How to Initiate a Return
If your return meets the above conditions, you can initiate a return by:
- Contacting our customer service team at +44 20 7946 0958.
- Providing us with your order number and details about the product you would like to return.
- If your return is approved, we will send you instructions on where and how to send your package.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team at +44 20 7946 0958.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions on how to return your item to us, please contact us at +44 20 7946 0958 or visit us at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.